EventMeNow Sdn. Bhd. ("EventMeNow", "we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share and safeguard your personal information when you use our platform, website and mobile application.
1. Introduction
By accessing or using EventMeNow, you agree to the collection and use of information in accordance with this policy. If you do not agree with our practices, please do not use our services.
2. Data We Collect
We collect the following categories of personal data:
- Account Data: Name, email address, phone number, date of birth, gender, address and profile details when you register.
- Identity Verification Data: Government-issued identification documents and selfie photographs for account verification purposes.
- Event Data: Event names, dates, vendors selected, invoices and booking history.
- Payment Data: Payment transactions are handled by Razorpay. We do not store full card details on our servers.
- Communication Data: Chat messages exchanged between users and vendors through our in-app messaging system.
- Usage Data: IP address, device type, browser, pages visited, time spent, crash logs and performance diagnostics — used for analytics and service improvement.
- Location Data: GPS coordinates (approximate and precise) to match you with nearby vendors, only when you grant location permission.
- Device Data: Device identifiers, push notification tokens (FCM) and device ID for delivering notifications.
3. How We Use Data
Your data is used to:
- Provide, maintain and improve the EventMeNow platform.
- Process bookings, payments and generate invoices.
- Send transactional notifications and booking confirmations.
- Match you with relevant vendors based on location and preferences.
- Provide customer support and resolve disputes.
- Comply with legal obligations.
4. Sharing
We share your data only where necessary:
- With Vendors: Necessary booking details (name, email, phone number, event details) are shared with vendors to fulfil your request.
- Razorpay (Payment Processor): Payment card details, transaction data and device information are processed by Razorpay for secure payment handling. Razorpay Privacy Policy
- Pusher (Real-Time Messaging): Chat messages between users and vendors are transmitted through Pusher's servers to enable real-time delivery. Pusher Privacy Policy
- Legal Requirements: We may disclose data if required by law or to protect the rights and safety of our users.
We do not sell personal data to third parties.
5. Your Rights
You have the right to:
- Access and update your personal information at any time through the app.
- Correct inaccurate or incomplete data.
- Delete your account and associated data directly from the app (My Account > Delete Account) or by contacting us.
- Opt-out of marketing communications.
- Control notification preferences and location permissions through your device settings.
- Lodge a complaint with the relevant data protection authority.
To exercise these rights, contact us at info@eventmenow.com.
6. Security
We implement industry-standard security measures including encryption, access controls and regular security audits. However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but take every reasonable precaution to protect your data.
7. Cookies
Our website uses cookies to enhance your browsing experience. Cookies are small files placed on your device that help us analyse site traffic and personalise your experience. You can disable cookies through your browser settings, though some features may not function correctly.
8. Third-Party SDKs and Services
Our app and platform integrate with the following third-party services that may collect or process user data:
- Firebase (Google): Push notifications, crash reporting and performance monitoring. Collects device identifiers (FCM token), app usage data, crash logs and performance metrics. Firebase Privacy Policy
- Razorpay: Secure payment processing. Collects payment card details, transaction history, device information and IP address. Payment card details are handled entirely by Razorpay and are never stored on our servers. Razorpay Privacy Policy
- Pusher Channels: Real-time chat messaging between users and vendors. Collects chat messages and connection metadata. Pusher Privacy Policy
- Google ML Kit (Face Detection): Identity verification during selfie upload. Face detection is performed entirely on-device — no facial data is sent to external servers. ML Kit Terms
- Geolocator: Provides location-based vendor suggestions using GPS coordinates. Location is accessed only with your permission and is not continuously tracked.
- Syncfusion: Provides UI components (calendar views, document rendering). No personal data is collected by this SDK.
We are responsible for ensuring these third-party services handle your data in compliance with applicable privacy laws.
9. Data Retention
- Active account data: Retained while your account is active.
- Booking history: Kept for 3 years for record-keeping purposes.
- Communication logs: Stored for 1 year to help resolve disputes.
- Deleted account data: Permanently removed within 30 days of account deletion.
10. Children's Privacy
EventMeNow is intended for users aged 18 and older. We do not knowingly collect personal data from anyone under 18. If you believe someone under 18 has provided us with personal data, please contact us immediately and we will take steps to delete it promptly.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated via the app or website with a revised "last updated" date. Continued use of EventMeNow after changes constitutes acceptance of the updated policy.
